Call Center Commissions—Effective Tool or Self-Serving Threat?
In the frenetic landscape of call center sales and customer service, the debate surrounding commissions as a motivator for performance remains a hot topic. While some argue that commission structures can lead to aggressive and unethical sales practices, others contend that well-designed incentive programs can foster a positive environment that prioritizes customer satisfaction and long-term relationships. This article explores the effectiveness of commissions in driving sales results while addressing concerns
